Borgata online casino review

Here we have one of the best welcome bonuses I’ve seen in the US to date, so it’s unsurprising our experts give this Borgata online casino review such a high score.

A free cash bonus alongside a deposit match of over $750 is not something I see every day. The only way it could be improved is maybe by adding a free spins option, as WynnBET online casino does. 

A double-tiered bonus (free cash + deposit match) is fantastic and places Borgata amongst the best no-deposit bonus platforms. But, when you consider that NJ is the premier spot for online gambling in the US, and Borgata is NJ’s largest casino, I’m a tad disappointed it doesn’t offer a bit more.

The wagering requirements for the Borgata casino bonus (15x) beat out places like Unibet (25x) or 888 (30x), and the 20% cap on table games is on the stronger side of US casino bonuses. The minimum deposit of $10 for bonus qualification is also better than most.

Outside the welcome bonus, there’s more good than bad, but there’s definitely stuff I don’t like. Let’s run through everything real quick.

Here’s the stuff I like:

– Community jackpots
– Points-based VIP program with rewards and physical casino comps
– Clear and accessible terms and conditions

So why isn’t it perfect? Here’s the stuff I don’t like:

– Only 14 days to wager the $1,000 deposit bonus (SugarHouse offers 30 days)
– Limited options for existing players (BetMGM also offers slot races)
– Existing player bonuses are often specific to 1 game out of 2,800+

On the whole, things look good, but if you’re looking to benefit from existing player bonuses, you may want to shop around.

I won’t go on about the demos for longer than I need to – but there’s no excuse for Borgata not having them. Practically all top casinos do.

Not having bingo or lotto is also a slight downer. However, there are plenty of slots-only casinos in the US, so when Borgata’s offers table games, a live casino, virtual sports, and other ‘variety games’, I’m willing to let it slide. They cover all the big ones, including video poker, baccarat, roulette, and blackjack.

My Borgata casino review games verdict? It’s got more than enough to offer most players. Gold star.

Seeing Playtech is a huge plus, they’re a popular, award-winning software provider, and they’re missing from a lot of top online casinos. 

21+ providers mean Borgata is guaranteed a great score. There are places (cough, Tropicana, cough) that have less than a quarter of that. 

The Borgata online casino isn’t home to all the top providers, but I’ve yet to come across one that is. I haven’t seen anything from High 5 Games or Rival at Borgata but that’s not a massive loss.

One other thing I like is that their biggest product (NJ) doesn’t hog everything – Borgata’s PA site runs games from Red Tiger Gaming, which the larger library hasn’t managed to nab yet at the time of writing.

My software verdict for this Borgata casino review? Top-tier.

There isn’t much to complain about at Borgata. 12 payment methods is not remarkable, but it’s at the upper end of the average, and more than most competitors. Unibet trails with 8, Golden Nugget with 11. BetMGM tops the ranks with 15.

All major areas are covered, so whether you want to top up your account at your local 7/11 (Paynearme) or want to do everything online (PayPal & co.), you’re set.

You won’t encounter any operator fees from the casino, but your payment provider might not be as lenient, so always check with them. The cash options at the casino cage are staggering – a withdrawal cap of $100,000 is very flexible.

Borgata’s internal processing can take up to 5 days. It’s way over the 2-3 day average for the US. Still, if it’s the price to pay for high limits, I can live with it.

The fact that some withdrawal options can only be used if you have deposited with them in the past 6 months doesn’t delight me. Online banking and PayPal seem to be the greatest victims here. VIP Preferred needs a deposit but doesn’t appear to have a 6-month counter. However, withdrawals can take up to 7 days after processing to come in from here.

Overall though, it’s good news for payments in this Borgata casino review. Borgata floats 8/10 of our top payment methods, excluding just Paysafecard and Neteller. Plus, Borgata is one of the rare casinos that accept American Express.

In Borgata’s favor – the help pages are extremely thorough and detailed, even giving info on various game rules, etc. While I wouldn’t call that a safety feature, access to information is a safety bonus, at least to me.

Borgata online casino is licensed by the NJDGE (New Jersey Division of Gaming Enforcement) in NJ. That means all the legal requirements are adhered to.

The site is SSL-encrypted, accounts must be authenticated with documents/ a social security number, and you can enable 2-factor authentication.

Our Playscore will tell you most reviewers rate it positively, and it’s licensed in multiple states, including an online casino in Pennsylvania, which means more official eyes are watching its moves. 

One last thing worth mentioning is the Borgata casino itself – it’s an award-winning casino, which gets some extra merit in our ratings since unsafe operators don’t tend to win awards.

My Borgata casino website review safety rating is strong, but not groundbreaking.

Talking to customer support is fun… said no one ever. Yet, the Borgata online casino customer service interactions I had were pleasant enough.

Agents were polite and generally knowledgeable about the simple stuff. When I asked questions that required a bit more detail, they had to turn to other departments. When this happened, they made sure to keep up communication – asking permission before putting me on hold, etc. That was a nice touch.

Queue times were fantastic, though being put on hold meant I had to wait a while to get certain answers. I did get them though – I was never fobbed off to a useless FAQ page with a generic answer, and then ignored.

Their FAQ pages are quite standard, but their Help pages? Incredibly detailed. They even have some detailed game guides in there.

The one downside is how many steps you have to go through to find support details. I had to go through FAQs and click a couple of answers to get a ‘Do you need more help?’ prompt. Only from there was I able to access the contact page.

The same goes for Unibet and Caesars. 888 hasn’t even got a live chat option. BetMGM is almost as good as Borgata in online casino customer service, but you have to schedule your phone calls through email.

Starting with the bad news for Borgata – there are no game filters. They’re a super useful tool, and it’s a rare casino in the US that offers good filtering options.

It’s usually easy to register your Borgata online casino account and to get around the website, but I don’t like that the header bar with all the sections listed on it seems to give up around halfway through my screen.

It offers me a ‘More’ button around the 50% mark. That opens a dropdown menu with links to the banking and VIP sections — 2 more buttons could easily fit on the bar, so it seems silly to me.

While there are no filters, Borgata does better than most online casinos. First, it lists some software provider names in each section, offering you ‘top IGT games’ and the like – so if there’s a top provider you’re looking for, you can probably find it. Borgata doesn’t list all its providers, though.

Just as navigation is easy through sections, it’s the same through verticals. One-click will take you to Borgata’s dedicated poker and sports sections too. A plus to see those available and accessible.

If you’re a mobile player, the Borgata casino app will do you proud. You can play just about everything, minus a couple of games, and there are some interface improvements I prefer to the desktop version.

Borgata isn’t groundbreaking in terms of usability, but it’s one of the better casinos you’ll find in that area and definitely won’t be a deal-breaker if you like the rest of what it’s offering.