Expert verdict

This sweeps casino has a strong start in the market, as my LoneStar casino review will show you. There are a few areas that need refining, so check them out to decide if they’re a deal breaker for you or not.

To start with the positives, LoneStar does well with bonuses. It’s got a generous sign-up bonus, there’s the daily login bonus, and social media giveaways, which all enrich the sweeps experience. LoneStar ticks a lot of boxes where providers and games are concerned too. It has over 500 games and a vast variety. It just needs some live dealer games to top it off.

While I was also really impressed with LoneStar’s approach to RG, I felt its customer support needs work. Yeah, there are three ways of getting help, but I had no response from email support after 30 hours and the FAQs aren’t up to the mark. LoneStar also needs to work on its redemptions: a 100 SC minimum and potentially seven days for a cash prize redemption isn’t ideal at all.

Final thoughts? LoneStar needs time to fine-tune its approach. There are strong foundations for this sweeps casino to offer a solid and worthwhile experience, but you need to be prepared to overlook certain areas.

State differences

LoneStar is available in 43 states, excluding Connecticut, Idaho, Michigan, Nevada, New York, Montana, and Washington.

For players in Florida, the maximum prize redemption value won on any one spin or play is $5,000. The daily maximum prize redemption is $10,000. 

How does LoneStar work?

LoneStar is a sweepstakes casino. It’s got two kinds of virtual coins, Gold Coins (GC) and Sweep Coins (SC). Both coins can be used to play games, but they work a little differently.

GC can be given to you in bonuses and giveaways, but you can also buy them in purchase packs if you want. They’re used to play social casino games to win more GC, but you can’t redeem them for a prize and they can’t be exchanged for money or SC.

SC can be given to you in bonuses and giveaways, you can request more SC via a mail-in order, and they can be given as a freebie in GC purchase packs. You can’t buy SC, but you can wager your SC to use them for prize redemptions. LoneStar has gift card and cash prize redemptions available.

Bonuses and loyalty at LoneStar

Newcomers at LoneStar are awarded the sign-up bonus. This no-purchase bonus awards 100,000 GC and 2.5 SC. LoneStar also has a daily login bonus of 5,000 GC and 0.3 SC.

LoneStar has a VIP club where you can increase your level by acquiring points. There are five tiers: Bronze, Silver, Green, Pearl, and Master. Being a VIP comes with rewards like birthday gifts, faster redemptions, exclusive games, weekly bonuses, and personal hosts.

Bonus facts

Players can claim the refer-a-friend bonus, which awards up to 200,000 GC and 70 SC for every referral you make, although your friends need to make a GC purchase for you to claim the bonus. Bonuses or promos can also come in email promotions with limited deals. 

You should keep an eye on LoneStar’s social media, too. The sweeps casino frequently hosts giveaways or challenges, like National Video Game Day where it had a giveaway of 5,000 GC and one SC. If you need some additional SC, mail-in requests are available too. These award one SC.

With the first purchase bonus, you can claim offers ranging from 50%–100%, with the best deal awarding up to 500,000 GC and 105 free SC, plus 1,000 VIP points.

Games available at LoneStar

LoneStar has 500+ games available. Its selection is made up of slots, table games, Megaways, Hold and Win games, Plinko, and fish tables. Its game library includes popular slots like Finn and the Candy Spin and Sugar Rush 1000 from Pragmatic Play.

Games Facts

There currently aren’t any live dealer games or game shows available. In the RNG tables, players will find some options for blackjack, roulette, and poker.

LoneStar doesn’t offer any exclusive games.

Software providers for LoneStar

LoneStar has some big names under its belt. Relax Gaming, Swintt, Pragmatic Play, NetEnt, Red Tiger, and ICONIC 21, are a few of its software providers. There are no live game providers at LoneStar casino.

Software Facts

While LoneStar doesn’t have any bespoke software available, all of its content from software providers is available to play immediately with no download required.

Payment methods accepted at LoneStar

LoneStar has a variety of payment methods for purchases. This includes credit cards, like VISA and Mastercard, and e-wallets like Skrill, Apple Pay, and Google Pay. 

When it comes to redemptions, there’s a 100 SC ($100) minimum for cash prize redemptions, and 45 SC ($45) for gift cards. SC need to be wagered at least once on Sweep Coins Mode Contests to become Redeemable Sweep Coins. You can only make one redemption request in a 24-hour period.

For redemptions, you can use bank transfer, which takes 2–7 days, or you can use Skrill which takes 1–3 days.

Payment Facts

For players in Florida, the maximum prize redemption value won on any one spin or play is $5,000. Otherwise, the daily maximum value for prize redemptions is $10,000.

When it comes to purchasing packs, LoneStar has seven options. The smallest coin package you can purchase costs $2.99 and awards 15,000 GC and 30 VIP points. The biggest package awards 500,000 GC, 105 free SC and 1,000 VIP points for $99.99.

Is LoneStar safe?

LoneStar has 256-bit encryption with ECDSA technology. The sweeps casino also has games that use audited RNGs and works with reputable software providers.

After registration, you first need to verify your US phone number, and then your account will have to undergo KYC processes to prove you’re 18+ and that you don’t live in a restricted state. 

LoneStar reserves the right to request verification cehcks at any time. This includes but isn’t limited to identification checks, credit checks, source of wealth, and source of funds checks. Failing to provide the requested documents within 30 days can result in the suspension, restriction, or termination of your account.

Safety Facts

LoneStar has a dedicated RG page and also has the Responsible Gaming Foundation logo in the footer, showing it’s been recognized by a reputable authority. Its RG page lists the risks of social gameplay, common myths, and how to recognize when your gaming habits are problematic.

LoneStar also lists three external resources that can offer professional support. These are GAA, On-Line Gamers Anonymous, and Smart Mobile Gamers.

When it comes to RG tools, there are six available. To start with, you can set limits on your purchases, gaming sessions, and the number of SC that can be played during your session.

Play limits and purchase limits are set on a daily, weekly, or monthly basis. Once you reach the limit that’s been set, you can’t make any additional plays or purchases until the limit resets or you request to remove it. Daily time limits are based on a 24-hour period and limit how long you can remain logged in.

You can also set up activity reminders. This gives you a notification every hour to remind you how long you’ve been playing, and allows you to end the session or keep going.

If you need to control how often you access your account, you can use the Take a Break feature. Email LoneStar’s customer support to take a break from participating in contests. This is available for one day, three days, seven days, 14 days, or 30 days.

For a more permanent break, you can email support to set up self-exclusion. This suspends your account for a minimum of six months up to five years, or indefinitely. Self-exclusion also unsubscribes you from all marketing communications.

Reaching out to support at LoneStar

There are three ways of getting support at LoneStar: the contact form, email, or the FAQs page. LoneStar doesn’t offer live chat services at this time, but its support is available 24/7.

The contact form can be found via the FAQs page. Players need to choose a category, enter their email address, full name, along with other details that could be relevant to the issue. There’s space to write a description of your request, and you can upload attachments if needed.

Support Facts

For email support, players can contact [email protected]. Email support can take a long time to respond. After 30 hours, I still didn’t have a response to my query.

The FAQs page is missing some key questions and feels a bit sparse, but covers a few areas that might help you. The categories covered are payments, account, verification, login verification, and games and technical issues.

The usability of LoneStar’s platform

LoneStar has a clean design. The sidebar menu is the main navigational point, with links to items like your profile, promotions, support, and terms. It also has the buttons for the GC store and to make a redemption.

The game lobby has some key filters at the top, such as Megaways, Hold and Win, Most Popular, and High Roller Favorites, plus a search bar that allows you to perform simple search functions. There’s also a dedicated page for every provider, so you can check out what’s available from each one.

In terms of design, LoneStar keeps it sleek and simple. It’s a black background, with some green accents. 

This all smoothly transitions to mobile. There isn’t a dedicated casino app, but the site functions fine in mobile browsers. 

Usability Facts

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