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Responsible gambling initiatives at Time2play NZ

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Checked by Dasha G.

Our goal is to serve up the best possible player experience. Responsible gambling is a huge part of that.

At Time2play, we pride ourselves on being a transparent brand you can trust, and we’ve implemented a whole host of initiatives to transform that vision into reality.   

From an optimized scoring system to a player-centric community, here are the top things we’re doing to promote responsible gambling on our platform and the industry at large.

How we support responsible gambling

Tranparent Casino Reviews Illustration

Transparent ratings from real experts

We use the same criteria to rate online gambling sites – everyone gets the same test, and we give numeric scores based on concrete, measurable benchmarks. Our rating criteria are publicly available, so you can see that we’re not just making up numbers. 

A player with review rating and thumbs up sign

Real, unedited player reviews

We encourage our readers to get involved. More voices = better quality, as far as we’re concerned. We want to hear from you, and we want you to tell us why you like/dislike each gambling site. It’s valuable to other players, and it’s useful for our own reviewing process too.

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The Playscore – a marketwide view

We’re not afraid to put our cards on the table. Our Playscore crawls the web for as many reviews as it can find, and amalgamates them into one easy average score. We’ll tell you what we think about each gambling site, and we’ll show you what everyone else thinks too.

Handshake next to Time2play expert rating score

No paid ranking boosts

This goes hand-in-hand with our transparent rating system. If everyone can see what it takes to get a good score, it’d look pretty weird if worse places started ranking high. The top spots in our tables are based solely on our own opinions, and we don’t rent them out to any operator with a chequebook.

People in front of cards and roulette wheel

A real community

We encourage you to sign up to Time2play and engage with each other on our forums. We think we’re pretty good at rating gambling sites, but we don’t want it to be just us. Hear from other players, learn from real people, support and advise each other. That’s how we win. 

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A comprehensive one-stop shop

We’re aiming to expand to every major vertical of the global market, so our community, Playscores, and open systems will be available for whatever operator you want to get the dirt on.

Why we support responsible gambling

Betting is one of humanity’s oldest forms of fun, and we’ve all heard stories about lucky players who’ve done well for themselves. But the effects of problem gambling can be devastating, both to individuals and families. 

Gambling has its dangers, but with help available and protections in place, they’re mitigated. We’re committed to doing our part there. Here are some of the reasons why we take a pro-player and pro-people stance in the online gambling industry:

  • Widespread Issue

    Widespread issue

    One in 10 New Zealanders are active gamblers, and those who prefer online gambling are twice as likely to be at risk of gambling-related harm.

  • Withdrawals

    Economic problems

    Problem gamblers can rack up debt very quickly, and are significantly more likely to have severe financial issues than nongamblers. 

  • Work Issues

    Work trouble

    Severe problem gambling is linked to a range of negative consequences which affect work.

  • hammer

    Crime association

    Research shows that problem gambling is linked to increased crime, with most severe cases of criminal behaviour aimed at procuring money to pay debts or chase losses.

  • Nav Home

    Family trouble

    Those receiving treatment for pathological gambling often report losing or endangering a relationship because of gambling. 

  • Kids

    The kids

    According to PA gaming regulators, up to 18% of New Zealand’s youth (under 20) have gambled on a regular basis. Also, children of problem gamblers have shown an increased risk of mental health issues, including depression and suicide.

We show sections highlighting these risks on many of our pages. Why? We’ve got a few reasons:

  • Check Round Green


    We want you to remain safe and have the best gambling experience possible.

  • Check Round Green


    We’re not afraid to address the downsides and risks associated with gambling.

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    They clearly demonstrate why responsible gambling is so important for the industry.

The rest of this page discusses how we can best avoid falling into the traps of problem gambling and what we can do to climb back up.

How can we gamble responsibly?

There isn’t a one-size-fits-all definition of responsible gambling. It’s a broad set of initiatives by lawmakers and operators to promote fairness in the industry and to combat the potential harms associated with gambling. 

In New Zealand, the most common initiatives we find are dedicated pages on gambling sites and through regulatory bodies, guiding players to their responsible gambling tools and external help organisations.

Fair games are an important part of responsible gambling too – any casino site will need to have its games audited to make sure they pay out regularly and aren’t overwhelmingly favouring the house. This sort of stuff is usually handled by each province’s gaming control board. However, New Zealand remains an unregulated market, with some aspects overseen by Te Tari Taiwhenua, the country’s Department of Internal Affairs.

While legal protections are in place, there are plenty of things we ourselves can do to drill into the safe side of things.

  • Real Money

    Money management

    Setting budgets before gambling is one of the most effective practices we’ve come across. It’s way easier to stop when you set yourself a hard number. Make sure it’s a number you can afford, and stick to it. Stopping at the finish line between black and white is an easier job than slowing down in the shades of grey.

  • balanza

    Expectation management

    One of gambling’s biggest myths: if you play long enough, you’re guaranteed a big win. You’re not. Think back on your favourite sporting comebacks, and you’ll know wins are never set in stone. With casino games, RNG software is legally required – it means casinos can’t deliberately take advantage of you, but it also means nothing, be it win or loss, is guaranteed.

  • Cuando Parar Stop

    Know when to stop

    Chasing losses is one of the worst things you can do in terms of responsible play. If you’re in a hole, you need to know when to stop digging. Setting budgets can help you here too.

  • Mantente Informado

    Ask for help

    Just about every task in life is easier when you’ve got someone to rely on. Never be afraid to reach out and ask for help. It may be hard, but the benefits far outweigh the risks. If turning to those closest to you is too hard, there are professional organisations you can reach out to, which specialise in helping struggling players.

Gambling addiction – tips on spotting the signs

Even if you know about responsible gambling, spotting the signs of problem gambling isn’t always an easy task. You may think the signs would be obvious, but never write off the possibility – remember, prevention is always better than cure. 

We’ve put together a list of tips that could help you flag the warning signs.

Halt hand sign next to chip and coins
Tip 1

Stop cold turkey and see how you feel

Try to spend a few days without gambling. Is it harder than you thought it would be? Do you find yourself snappy and irritable at all? How often do you think about gambling? If you’re unhappy with any of the answers to these questions, you may want to think about reaching out.

Warning sign next to a house
Tip 2

Analyse your money trail

What part of your budget does your gambling money come from? Have you ever had to cut back on living expenses to fund your gambling? Have you ever borrowed money to gamble, or stolen it? These are all clear warning signs.

Downward arrow behind coins, cash and dice
Tip 3

Think back over your losses

Have you ever ‘chased a loss’ – lost more than you wanted to, then lost even more trying to win it back? Has a loss ever made you feel stressed and distraught? Have you ever lied about losses, especially to those closest to you?

Parents and a kid inside a roulette wheel
Tip 4

Ask your friends and family

What does your family think about your gambling? Does it affect your relationships with them or your friends? Are you relying on them to fund your gambling?

The signs mentioned are heavily linked to gambling addiction. That being said, we’re not here to diagnose you. That’s not our job, and it’s not yours either. If these signs have aroused any concern, reach out to a professional, and they’ll have achieved their function. You should never self-diagnose without consulting an expert.

Do you need help?

If you’ve decided to reach out, you’ve got options. There are plenty of support organisations that provide help to those who want to control their gambling better.

Problem Gambling Foundation of New Zealand

Funded by the Ministry of Health, the Problem Gambling Foundation of New Zealand offers free, confidential, and professional support to help gamblers stay in control or get back on the right track.

You’ll find useful resources, education and support groups, and a 24/7 helpline.

Gambling Therapy

Gambling Therapy is a free global service offering assistance, like advice, consultations and therapy, to those in need. Whether you are experiencing gambling-related harms or are affected by someone who is, Gambling Therapy can help you set foot on the right track. 

Ministry of Health

New Zealand’s Ministry of Health funds and coordinates problem-gambling services under the Gambling Act of 2003. It takes measures to prevent and minimise harm from gambling, offers services to treat and assist gamblers in need and their families, and conducts independent scientific research associated with gambling and related behaviours.


Gam-Anon is an international support network that holds meetings all across the world, offering experience, strength and hope through a 12-step self-help fellowship aimed at coping with emotional, mental, spiritual and financial troubles caused by problem gambling. 

Gamblers Anonymous

Operating since 1957, Gamblers Anonymous is a community organisation, describing itself as having only one membership requirement – a desire to stop gambling. It runs hotlines in multiple provinces, and has a web tool to help its users locate nearby meetings.

Government pages

Regulators who license gambling operations often have pages dedicated to responsible gambling. The Department of Internal Affairs offers a comprehensive overview of all responsible gambling initiatives, as well as help centres and resources for problem gamblers.

Other responsible gambling tools

Other self-help options are available beyond contacting support organisations.

Many gambling sites keep a log of every bet you have made, all your wins and all your losses. This can help you get a complete overview of your gambling, and help you decide when to stop.

These tend to work a little differently, depending on the operator. However, the basic premise is that players will be able to set a pop-up which reminds them of gambling risks at frequent intervals. The interval can be based on money spent, time spent, etc.

There are plenty of free self-tests available online that can indicate whether your gambling is problematic. Of course, these shouldn’t be taken as professional diagnoses, but they can help spur players towards getting help.

Operator-provided responsible gambling tools

New Zealand’s gambling sites, especially online casinos, are legally required to have account tools to help you control your play. These usually include features like the ones listed here. 

Protecting minors

Protecting minors from gambling is extremely important. For one thing, underage gambling is a serious criminal offense, and no gambling site will ever pay out illegal winnings. The 2019 Gambling behaviours and associated risk factors for 17 year old Pacific youth study conducted by the Ministry of Health found that one in three PIF youth are regular gamblers, with one in 21 classified as problem gamblers. 

The same research revealed that gambling had a direct correlation with substance abuse, such as alcohol consumption and smoking. Sadly, both gambling and associated risky behaviours also correlated with the normalisation of gambling as a common behaviour in families. 

Fortunately, there are things we can do to try to limit exposure as much as possible. Parental control apps such as Kidlogger and Qustodio give parents the ability to monitor kids’ internet use and filter out potentially harmful content. Software which completely blocks all online gambling also exists, but be careful not to shoot yourself in the foot if you enjoy the occasional bet too.

Other vulnerable groups

Minors aren’t the only demographic who are disproportionately at risk from the dangers of gambling. We believe in the value of bringing attention to those who are most at risk, and highlighting their struggles. Together, we can provide knowledge and build a better, stronger, safer gambling environment for all.


What is responsible gambling?

There is no exhaustive definition of responsible gambling. However, it is largely concerned with employing processes, primarily set by lawmakers and gambling operators, which aim to make the gambling industry a better place, both through fairness initiatives and player protection.

Why is responsible gambling important?

Responsible gambling initiatives help protect vulnerable players. They also prevent legal and licensed casinos from employing predatory practices to extract money from the general gambling population.

How can I gamble responsibly?

Apart from using the responsible gambling tools provided by operators, you can employ some tips such as budget-setting, managing expectations, knowing when to stop and asking for help. More details can be found in our section on gambling responsibly.

What are responsible gambling tools?

Responsible gambling tools allow players to impose limits on their gambling, giving them increased control over it. These include limits on play time and financial losses and even include the power to temporarily or semi-permanently ban yourself from all gambling activities. Learn more in our section on responsible gambling tools.

Where can I get help for problem gambling?

There are various organisations that help gamblers across New Zealand to find support at critical moments. Some of the most prominent are the Problem Gambling Foundation of New Zealand and the TAB responsible gambling programme. A longer list can be found in our Get Help section.

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