Our rating methodology

We employ a comprehensive set of criteria, each assigned predetermined point values, to meticulously identify the best gambling sites. We look at bonus amounts, wagering requirements, security measures and payment methods. This ensures our evaluation system remains consistent and transparent, upholding our ratings’ integrity.

We rate each section separately, then merge the scores into one big expert rating at the end. To maintain fairness, all sections are given equal weight in the final calculation, preventing casinos from being strong in one area but lacking in others from obtaining inflated scores.

The total score for each section amounts to 100, but different criteria are weighted differently based on our extensive experience in the iGaming industry. We believe these factors have the most significant impact on players’ experiences. The average of the eight scores culminates in the overall Expert Rating, derived solely from our own thorough research.

In the pursuit of transparency, we also incorporate external perspectives to ensure unbiased evaluations. Our Playscore consolidates review scores from competitors into a convenient average, allowing you to gain quick insights. However, we urge caution, as some reviews may lack rigour.

To further enhance transparency and user involvement, we also include User ratings. Player experiences are invaluable, and their voices help expose any unscrupulous practices by operators. We encourage players to voice their opinions and keep the community informed.

For those seeking more detailed information, we provide a comprehensive breakdown of the specific criteria we assess in each aspect. This empowers you to verify our scores independently and reinforces our commitment to transparency, a cornerstone of our mission.

How we rate online casinos

As a crucial component of our online casino reviews, our experts employ a comprehensive set of criteria to ensure that the assigned scores for each operator accurately capture their fundamental distinctions.

Our methodology follows the same structure described above, where each section is assessed individually with specific weights assigned and compared against market averages.

Furthermore, our evaluation incorporates both Playscores and User ratings to incorporate external perspectives and uphold complete transparency in our analysis.

1. Bonuses

Casino bonuses are perhaps the most apparent and decisive aspect in choosing an online casino because they allow us to take advantage of various incentives to start playing.

When we assess casino bonuses, we consider a range of factors to provide a complete evaluation. One crucial aspect we consider is the welcome bonus offer, which includes the type and amount offered.

Additionally, we look at the minimum deposit required to qualify for the bonus, the wagering requirements attached to the bonus, the games that are eligible to be played with the bonus, and any cashout limits that may apply.

Assessing these various factors in detail enables us to provide a comprehensive and well-informed rating for each casino bonus. This meticulous evaluation ensures that the offers presented to you are attractive on the surface and genuinely beneficial.

However, our evaluation doesn’t stop there. We also look for well-structured VIP/loyalty programs and check the frequency of promotions catering to existing players.

We also believe in going the extra mile to assess the overall transparency of bonus terms and uncover the existence of exclusive promotions. We can highlight any potential red flags or overly restrictive clauses by carefully analysing the fine print and conditions associated with each bonus.

Moreover, in our pursuit of providing the most beneficial offers to users, we delve into exclusive promotions that might not be immediately visible or widely advertised.

2. Games

Casino games are arguably the second most crucial factor we consider. For an online casino to be considered competitive, it must provide its players with a good selection of casino games.

When we undertake the task of rating a gaming library, we need to examine multiple facets of it beyond just the sheer number of games available. The depth and breadth of the collection are equally important.

We value a well-rounded assortment that showcases a variety of gaming experiences. This includes but isn’t limited to, a diverse array of slots, each with its own themes and gameplay mechanics.

Additionally, we believe a comprehensive gaming library should offer an assortment of classic table games like blackjack, roulette, and poker. On top of this, including live dealer games, which provide players with a real-time, immersive casino experience, is a vital component we consider.

We greatly appreciate it when the operator ensures that all their titles are systematically and thoughtfully organised into specific categories. This not only makes navigation more accessible but also enhances the overall user experience.

Furthermore, the availability of exclusive titles adds a unique value to their catalogue, making it more appealing. However, we also check if demo versions are available, allowing players to get a feel for the game before diving in.

By evaluating these elements, we can help you decide which online casino is the right fit for your gaming preferences. We understand that what may appeal to one player might not be to another.

3. Software

While the range of games available is crucial, it’s equally vital to identify the software providers responsible for producing those games. Recognising the software developers gives insights into the titles’ quality, graphics, gameplay, and fairness.

When rating the software offer, we consider not only the number of providers but also the inclusion of well-known industry names such as NetEnt, Playtech and Microgaming.

Established software providers come with a reputation for delivering high-quality games that are often engaging and trustworthy.

Furthermore, the collaboration between casinos and renowned software developers indicates the casino’s commitment to providing a top-notch gaming experience.

We also examine the number of live dealer game providers and the quality of the live offer by checking if it’s streamed from a land casino or available 24/7.

Top-notch browser-based software is crucial for those preferring to play via a web browser. That’s why we also assess whether the casino offers instant play or requires downloading software.

4. Payment methods

Our analysis of the casino’s payment offerings includes examining the range of payment gateways and ensuring the availability of trusted payment methods.

In our payment methods assessment, we don’t just count the number of options available; we also value the presence of established industry players like PayPal, Skrill, and Neteller.

Furthermore, we thoroughly evaluate the depositing and withdrawals process at the casino. Specifically, we gauge the average deposit time and the duration required for players to receive their funds after initiating a withdrawal.

Additional vital factors we pay attention to limits include the stipulated minimum and maximum deposit and withdrawal thresholds and any associated fees or charges that might be in place.

We also verify whether jackpots are exempt from withdrawal restrictions and examine the payment policy’s overall transparency to provide a complete view of the casino’s financial operations.

5. Safety

When it comes to online casinos, safeguarding personal and financial data is of utmost importance. The intricate nature of transactions and the sensitivity of the information involved means that players require a system that is stringent in its security measures.

Our thorough examination ensures that players enjoy their gaming experience with complete peace of mind, knowing that their privacy and security are always protected.

A visible license from a recognised licensing authority is non-negotiable. Such certification is a testament to the casino’s legal operation. We consider the several licensing entities as benchmarks, including the MGA, UKGC, and the Government of Gibraltar.

Beyond licensing, casinos must demonstrate adherence to standards of game fairness. Endorsements from esteemed independent testing agencies, notably eCOGRA and GLI, are a hallmark of a casino’s commitment to fair play.

Our assessment also extends to a casino’s dedication to promoting responsible gambling. This involves analysing the availability of comprehensive responsible gambling pages, self-regulation tools, support helplines, and other pertinent resources.

Combining these steps ensures players have the security and transparency they deserve in an online gaming environment.

6. Mobile

Given the rising trend of players preferring mobile devices for gaming, casinos must tailor their offerings, ensuring a premium experience across these platforms. To ascertain this, our team rigorously tests each casino on various devices, including Android, iPhones, and tablet devices.

A primary benchmark in our evaluation is the parity in the number of games offered on mobile compared to desktop platforms. We believe that the mobile iteration of a casino should not compromise its game library.

Another critical factor is the provision of native apps for mobile users. The industry’s leading casinos often extend downloadable apps tailored for mobile use. Our assessment of these apps is as exhaustive as our evaluation of the casino’s primary website.

Our analysis emphasises the app’s performance metrics, such as its loading speed, the intuitiveness of its layout, and the breadth and depth of its game selection.

Navigation remains a paramount consideration when assessing mobile platforms. We aim to ensure that transitioning from a desktop to a mobile interface remains seamless and that users encounter no hiccups in their gaming journey.

Concluding our mobile score, we explore any mobile-centric perks that might elevate the gaming experience. This includes special bonuses or promotions tailored for mobile users, unique payment gateways optimised for mobile transactions, and other features that cater exclusively to on-the-go players.

7. Customer support

Regardless of the online platform you choose, there will undoubtedly be occasions when you require assistance from the customer service team.

To ensure that each casino we recommend keeps the best interests of its customers at heart in several ways, we look for an around-the-clock availability of the majority of channels and several contact options.

The best online casinos in NZ will offer 24/7 support, usually as live chat. They must dedicate specific hours throughout the week to ensure a high ranking if they can’t swing that.

Response time and quality is essential too. If live chat can give accurate, detailed responses without needing any clarification for questions, that’s a good quality score. If they can do it in under a minute, or max 1-3, they’re doing fine on speed.

Lastly, ease of access remains pivotal. Navigating through numerous pages to locate contact information is markedly subpar. A readily accessible live chat feature characterises leading online casinos.

8. Usability

In the realm of online casinos, usability is intrinsically tied to accessibility. Even with superior payment methods and expansive game libraries, a casino’s excellence is moot if a user struggles with navigation.

For an online casino platform to earn our top usability scores, it must offer streamlined registration processes and seamless bonus acquisition.

Effective navigation is paramount. Distinct game categories and verticals ought to be prominently delineated. Superior web navigation architectures incorporate advanced filtering mechanisms, enabling sorting capabilities ranging from payout rates to thematic elements.

The presence of a persistent live chat feature, especially one that remains accessible across page transitions, is a noteworthy advantage. Additionally, our evaluations encompass the consideration of other available verticals.

How we rate betting sites

Our team of experts approaches sportsbooks with the same level of seriousness as casinos. We have developed a thorough set of criteria to identify the best betting sites in NZ. Our ratings reflect the true distinctions between online sportsbooks, and we never manipulate them to create a false impression.

The methodology is similar to the one we employ for casinos but with a few additions tailored specifically for sportsbooks. Like before, each section is evaluated and weighed, and everything is measured against market averages.

Our commitment to transparency is evident by including Playscore and user reviews. We value external voices and strive to provide a comprehensive and unbiased experience.

1. Bonuses

When it comes to bonuses, sportsbooks and casinos may have different offerings, but their purpose remains the same – to boost your initial bankroll.

In New Zealand, deposit matches and free bets are the most common sports bonuses. Sportsbooks should be generous with these bonuses to earn a high rating from us and ideally have low minimum deposits or wagering requirements.

Our experts also pay attention to any odds restrictions, which can be a major drawback. We expect betting sites to have minimal or no odds restrictions and to be transparent about any limitations.

While this covers the main points, our experts consider various other factors when determining the best sportsbook offers. For more detailed information, please refer to our rating breakdown below.

2. Sports and markets

In order for a sportsbook to succeed, it needs a wide variety of sports and markets to bet on. Our experts have identified this as critical in determining the best sportsbooks.

This translates to over 30 sports available for betting, boasting 50+ markets for each sport (and over 150 for soccer). We also expect to see more than 1,200 daily markets, with some unique options as an added bonus. After all, diversity in sports enhances the betting experience.

We also understand the importance of diversifying beyond traditional sports. The inclusion of esports, a rising market, is a notable touch. Sportsbooks that venture into entertainment markets, like the Academy Awards, earn extra points in our book.

3. Betting features

It’s not just about the events you can bet on but how to place those bets. Top-tier sportsbooks provide a myriad of betting features to amplify your wagering excitement.

One feature in our primary evaluations is the presence of the cashout feature. This allows bettors to ‘withdraw’ from an ongoing bet, securing partial profits or minimising potential losses.

We also examine if the platform offers ‘quick bets’ – operator-crafted bet slips where you decide on the stake and prediction – and a ‘bet builder’ that lets you craft unique un-listed predictions.

Live betting takes particular precedence in our review. The best sites for live betting should host over 50 simultaneous live events, accompanied by live streaming and frequently updated in-depth stats.

Combine all this with user-friendly navigation with quickly updated odds, and you’ve got the makings of a top-rated sportsbook.

4. Odds

Odds are the foundation of any sportsbook, meaning they must be competitive if players are to join and stay at a betting site. Top sportsbooks should have a payout percentage of 95% to 97% if they want to get an excellent score with us.

Several top sports and events, including soccer, tennis and basketball, help to raise this score.

As live payouts generally have a lower RTP due to the player’s advantage of seeing it all happen live, we give top marks for 96% or above in this department. 

As for the rest, we’ll give extra marks for any boosted odds or parlay boosts. We also expect no delay on any odds displayed, so slow odds will be harshly punished.

5. Payment methods, safety, and support

These sections are mostly identical to the casino payments, safety and support sections, so we’ll keep it brief. After all, many of the best sportsbooks have casino platforms with the same payment methods, safety regulations, and customer support.

Firstly, we expect many payment methods with low transaction times and zero fees. If the sportsbook keeps everything fully transparent, they’ll get a high score from us. We’ll deduct marks if, for example, popular options like PayPal are excluded.

Sportsbooks aiming to rank highly must prioritise safety. This includes readily available responsible gambling pages with self-control tools, relevant information, and helplines. Bonus points are awarded if the sportsbook has won awards and does not immediately limit winning players.

To get high customer service ratings, the support team must be available around the clock, without exception. Live chat responses should be given promptly and always be of the highest quality. Additionally, accessibility for all users should be a top priority. While other support channels may be utilised, the aforementioned standards must always be met.

6. Usability

We rank casinos and sportsbook similarly to the previous section. We hold sportsbooks to the same standards, and our specialists look for user-friendly and easy-to-use platforms.

This implies we may anticipate an easy-to-find and complete registration form, seamless browsing among the verticals using search features, and a straightforward bonus claim process. Aside from betting, other verticals are preferred. Our specialists also watch for a sticky live chat button.

The primary distinction between betting sites and casinos is that apps do not have their rating area. Instead, the mobile app is categorised here. This is because sportsbooks have a much simpler time with their mobile applications since they don’t have to deal with software suppliers who refuse to host particular games on mobile.

Sportsbooks should have no trouble developing an app that provides complete access to all markets and bonuses, and any sportsbook that fails in this area will be assessed accordingly.

The triple-tiered Time2play rating system

We touched upon the concept of triple-tiered scores at the beginning of this page. As evident in the previous sections, our Expert Ratings are incredibly detailed. So, how do we enhance these ratings to derive the complete score? Here’s a breakdown:

FAQs