Jackpot City casino review
In this Jackpot City casino review, I’ll walk you through the games, bonuses, usability, and everything else you need to know before signing up.
- 60+ Evolution live tables
- eCOGRA-certified for fair gameplay
- Strong 96% average RTP across games
- Only 500–600 games
- Few big-name software providers
- Limited to New Jersey and Pennsylvania
Editor's note
This review is based on the operator’s current offer. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.
Expert verdict
Few online casinos have lasted as long as Jackpot City — and fewer still feel this fresh. The site’s modern interface, game variety, and fast banking give it the energy of a newer platform. When I signed up and claimed the bonus, I had no trouble getting into the action, especially with over 500 games to explore, including slots from IGT and NetEnt.
Beyond the basics, Jackpot City adds value with a loyalty program that starts you off with 2,500 points and scales up with play. I appreciated the faster withdrawals once I climbed tiers, especially through PayPal. The live dealer section was another highlight — Live Craps and Lightning Roulette aren’t something I find at every casino.
The mobile app ran smoothly on my iPhone, and I liked how quick the payments were. Support helped when I reached them, but I had to wait a bit — especially outside live agent hours. I would’ve appreciated more direct contact options. Still, the site holds strong licenses and even eCOGRA approval, so I felt safe throughout my time there.
Jackpot City may not offer the biggest library out there, but it does the important things right. It’s a solid real-money casino with standout slots, reliable payouts, and just enough perks to keep me coming back.
Where is Jackpot City legal?
Jackpot City casino is available in only two US states, these being:
Jackpot City casino bonuses
Jackpot City casino offers state-specific welcome bonuses for players in New Jersey and Pennsylvania.
Players in NJ can claim a 100% match up to $1,000 plus 20 bonus spins. PA players are eligible for a 100% match up to $1,000 in table game credit. To qualify, players must opt in and make a minimum deposit within seven days of registering. Bonuses must be used within 30 days.
The New Jersey bonus has a 30x wagering requirement applied to both the deposit and bonus funds. Bonus spins are also subject to a 30x wagering requirement and can only be used on selected slot titles. Winnings from these spins are subject to the same 30x playthrough rule.
In Pennsylvania, the bonus does not include spins. The wagering requirement is 25x on both the deposit and bonus funds. Only slot games contribute 100% to the wagering requirements. Table games, live dealer titles, and video poker are excluded from wagering contributions.
Bonus facts
| Category | Details |
|---|---|
| Welcome bonus | 100% match up to $1,000 + 20 spins (NJ) |
| Wagering requirements | 30x |
| Bonus code | N/A |
| Deposit bonus | N/A |
| Free spins | Yes |
| VIP rewards | Yes |
| Other bonuses | Weekly reloads, free spin drops, bonus wheel |
Registered users can access weekly reload bonuses, free spin offers, and a daily bonus wheel after login. These promotions are available under the Promotions tab in the user account section.
All newly registered players are automatically enrolled in Jackpot City’s loyalty program as Bronze members. Loyalty points are earned through gameplay and can be redeemed for bonus cash, spins, or credit. Higher tiers offer additional features such as faster withdrawals, VIP hosts, and personalized bonuses. Loyalty status may drop if minimum point thresholds are not maintained.
Bonus rating
- Spins or table credit included
- Loyalty points redeemable for perks
- 100% match bonuses for NJ and PA
- 30x wagering for NJ bonus
- No full promo calendar shown upfront
What stood out to me is how well-tailored the bonuses are to each state — PA’s offer is definitely the more user-friendly option, thanks to its lower 25x wagering requirements and the use of table credit instead of spins. It gave me a smoother start, especially since I prefer table games.
Meanwhile, NJ players get 20 bonus spins, which look generous at first glance, but the 30x playthrough on both the bonus and the winnings from spins really drags out the value.
The daily bonus wheel was a pleasant surprise. I didn’t expect it at first — there’s no mention of it on the homepage — but once I logged in daily, I started getting extra spins and small bonus credits.
I wish Jackpot City was more transparent about its recurring promos, though. There’s no full calendar or announcements, so you need to actively check your inbox and promo tab if you don’t want to miss anything.
Compared to other real-money casinos in New Jersey and Pennsylvania, Jackpot City’s bonus terms are about average. A 30x wagering requirement on both deposit and bonus in NJ is on the steeper side, especially when some competitors only apply wagering to the bonus amount. The 25x requirement in PA is more in line with industry norms and feels a lot more attainable.
The seven-day window to claim the bonus is generous, but the 30-day expiry for wagering is standard — neither a standout nor a drawback. One thing that caught my eye is that only slots contribute 100% to wagering, which is typical, but it does limit table game players unless you’re specifically claiming PA’s table credit offer.
The loyalty program starts off modestly, but it grew on me. Earning points from gameplay and being able to redeem them for cash, spins, or bonus credit was more rewarding than I expected.
I also liked that the VIP tiers unlock extras like priority support, faster withdrawals, and even personalized bonuses, though you do have to stay active to maintain your status.
Games at Jackpot City casino
Jackpot City casino has a selection of approximately 500–600 games, combining slots, RNG table, and live dealer games. The slots library includes around 439 titles. New releases are added every month.
RNG table games offer over 20 options, covering classics like blackjack, roulette, baccarat, and several poker variants. There is also a lineup of video poker games.
Games facts
| Category | Details |
|---|---|
| Expert’s pick | Book of Oz |
| Slots | 439 |
| Popular slot | Immortal Romance |
| Jackpots | N/A |
| Top jackpot | N/A |
| Table games | 20 |
| Popular table game | Classic Blackjack |
| Live games | 20+ |
| Popular live game | Infinite Blackjack |
| Average RTP | 96% |
| Demo-play availability | Yes |
The live casino section has over 60 tables. It includes live blackjack, Lightning Roulette, and Speed Baccarat. Table limits vary widely, with minimum bets starting at $1 and reaching up to $1,000 depending on the title.
Game types
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Roulette
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Slots
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Video Poker
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Scratch Cards
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Poker
Games rating
- 34 blackjack variants
- 60+ Evolution live tables
- Only 439 slots
- No crash or Slingo games
As soon as I entered the games lobby, I could tell Jackpot City is designed for players who know what they want. The slots section is the main event here, with hundreds of titles from recognizable studios. I liked how the interface keeps track of my most played and recent games, making it easy to jump right back in.
While the 500–600 game count covers the basics, it lags well behind top competitors like BetMGM (6,200+ games) and Borgata (4,000+).
When it comes to table games, you’ll find all the essentials — blackjack, roulette, poker, baccarat — and more. I tried several variants, from high-speed poker to First Person roulette, and appreciated the wide betting range.
The live dealer section impressed me the most. Powered by Evolution Gaming, the streams were smooth, the dealers professional, and the camera angles well thought out. There’s nothing too flashy here, but the core casino games are executed near perfectly. This setup is ideal for players who value quality over novelty.
Software providers for Jackpot City
Jackpot City works with several software providers, including Games Global, NetEnt, Playtech, IGT, Light & Wonder, AGS, Crazy Tooth Studio, Foxium, Just For The Win, Ruby Seven Studios, Felt Gaming, and Rabcat. Evolution powers the live dealer section.
Software facts
| Category | Details |
|---|---|
| Most popular slot software | NetEnt |
| Number of software providers | 13+ |
| Live providers | 1 |
| Most popular live software | Evolution |
| Bespoke software | N/A |
| Download required? | No |
The casino is accessible through both downloadable software and a browser-based (instant play) version.
The desktop client includes access to the full game library and offers customization options such as gameplay speed controls and audio settings. The instant play version can be used directly from a web browser and includes a slightly reduced number of available games.
Software rating
- Powered by Games Global
- Downloadable and instant-play options
- Software includes game customization settings
- Instant play version has fewer games
- Few software providers compared to rivals
I tested both versions of Jackpot City casino’s software, and here’s what I found. The downloadable client is smooth to install, taking less than five minutes from start to finish. Once it’s set up, you get access to the full game library, including older titles that don’t always show up in the instant-play version.
You can also fine-tune your experience, adjusting gameplay speed, toggling audio settings, and choosing between basic and advanced display modes. It’s clear this software was built with long-term players in mind.
One area where Jackpot City lags behind is its limited number of software providers. With just 13+ studios, its variety doesn’t stack up to casinos like BetMGM or Borgata, which partner with over double the providers. While the existing lineup covers quality titles, players looking for broader game diversity might feel restricted
Still, the no-download version impressed me. While it doesn’t include the full catalogue, it ran seamlessly on both Chrome and Safari during my tests.
There were no lag spikes or loading issues, even with high-res live dealer streams. It’s a convenient pick for players hopping in on shared computers or those who don’t want to install extra software.
Games Global’s platform also deserves a nod for its behind-the-scenes work: responsiveness, fast game load times, and excellent compatibility across devices all stood out. You don’t often see such a tight, consistent user experience from legacy providers, but this one holds up even in today’s fast-paced gaming landscape.
9 payment methods at Jackpot City
Jackpot City casino supports a range of deposit and withdrawal methods. Deposits start at $5 and are processed instantly via popular methods like VISA, Mastercard, PayPal, Skrill, Venmo, and ACH. There are no fees attached to depositing funds.
Withdrawals begin at a minimum of $10. E-wallets such as PayPal and Skrill are the fastest option, with most payouts reaching the accounts within 24–48 hours. Traditional methods like VISA, MasterCard, and bank wire transfers can take anywhere from 2–7 business days.
Payment facts
| Category | Details |
|---|---|
| Number of payment methods | 9 |
| Popular payment | VISA |
| Minimum deposit | $5 |
| Maximum deposit | N/A |
| Average deposit time | Instant |
| Minimum withdrawal | $10 |
| Maximum withdrawal | N/A |
| Average withdrawal time | 1–6 days |
| Deposit fees | N/A |
| Withdrawal fees | N/A |
There’s no set maximum withdrawal limit. Methods like Apple Pay and Play+ are only available for deposits and not for withdrawals.
Deposit methods
Withdrawal methods
Payments rating
- No transaction fees
- Fast e-wallet payouts
- No maximum withdrawal limit
- No Apple Pay withdrawals
- Up to 7 days for card, bank payouts
From a player’s perspective, banking with Jackpot City is mostly smooth sailing. I was able to deposit with PayPal in seconds and saw the funds hit my balance instantly.
When it came time to cash out, I used Skrill and had my winnings within 36 hours, faster than I’ve seen at many other real-money casinos like BetMGM or Borgata.
If you’re using traditional card or wire methods, be prepared for some waiting. The 2–7 business day window is pretty standard, but still less convenient than what e-wallets offer. On the upside, I appreciated the lack of hidden fees and the low minimums, which make the casino accessible to casual and serious players alike.
Is Jackpot City safe?
Jackpot City casino is fully licensed in both New Jersey and Pennsylvania. It operates under the oversight of the New Jersey Division of Gaming Enforcement (NJDGE) and the Pennsylvania Gaming Control Board (PGCB).
The platform also employs 256-bit SSL encryption technology. To verify game fairness, eCommerce and Online Gaming Regulation and Assurance (eCOGRA) independently audits all games hosted by Jackpot City. According to their latest report, the casino boasts an average RTP (Return to Player) of 96% across all games.
Safety facts
| Category | Details |
|---|---|
| RNG auditing seals | eCOGRA |
| Responsible gambling seals | NCPG, Gamblers Anonymous |
| Licenses | NJDGE, PGCB, |
| SSL encryption | 256-bit |
| Two-factor authentication | Available |
| Ever blacklisted? | N/A |
| Deposit, wager, time, and loss limits | All available |
| Self-exclusion | Available |
| Cooling-off period | Available |
Jackpot City also promotes Responsible Gambling (RG). Players can set deposit limits, use cooling-off periods, or activate self-exclusion tools directly from their account settings. The casino includes links to organizations like the National Council on Problem Gambling (NCPG) and Gamblers Anonymous, offering additional resources for those who may need support.
Licensed by
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New Jersey Division of Gaming Enforcement
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Pennsylvania Gaming Control Board
Trusted by
-
Gamblers Anonymous
-
NCPG
Safety rating
- Certified by eCOGRA
- Can implement RG tools directly
- Doesn’t display payout audits sitewide
- Not licensed outside of NJ, PA
Jackpot City’s safety credentials aren’t only impressive on paper. They’re something you can actually feel while using the site. The double licensing from NJ and PA regulators adds real peace of mind, and the eCOGRA seal isn’t some meaningless badge either — their audits keep the 96% RTP honest, not hypothetical.
I also appreciated how easy it was to find and activate the responsible gambling features. They’re not buried or hard to use — just a couple of clicks away, which makes a big difference. Still, I’d like to see more transparency around payout percentages by game.
4 customer support channels at Jackpot City casino
Jackpot City casino offers a range of support options. You can reach out via live chat, phone, or through a web form. There’s no direct email address listed. The live chat is available daily from 12–8 p.m. EST and starts with a chatbot, though you can be transferred to a human agent after a few screening questions.
There’s a dedicated New Jersey callback line (888-842-4312) available from 12–6 p.m. EST. For other queries, you’ll need to use the “Submit a request” form on the site, which acts as their email channel.
Support facts
| Category | Details |
|---|---|
| Customer support availability | 24/7 |
| Live chat | Yes |
| Ticket system | |
| Contact number | +1 888 842 4312 |
| On-page support | FAQs |
Jackpot City supports 12 languages beyond English, including German, French, Italian, Russian, Portuguese, and Chinese. They’re also active on X (formerly Twitter) at @jackpotcityusa, though social media isn’t officially listed as a support option.
Support rating
- 24/7 chatbot
- Dedicated US. phone line
- Multilingual support available
- No direct email address
- Slow support response times
- Live chat agents only 12–8 p.m.
In my experience reviewing online casinos, customer support can really shape how confident you feel when playing for real money. Jackpot City’s support options cover the basics — a live chat, a phone line, and multilingual accessibility — but there’s still work to be done.
The live chatbot is responsive enough, but getting past it to a real human can be slow. And while it’s great that live agents are available daily, their limited hours (12–8 p.m. EST) don’t match the round-the-clock nature of casino gaming.
As for email? There’s no direct address — just a “submit a request” form. When I tested it, it took close to two full days to hear back. That’s far from ideal, especially if you’re dealing with urgent issues like a delayed withdrawal or locked account.
That’s also a far cry from platforms like BetMGM or DraftKings, which offer 24/7 live support and often reply to email requests within a few hours.
That said, I was impressed by the range of languages supported. From Russian to Portuguese to Chinese, it’s clear Jackpot City is trying to serve a global audience, a big plus if English isn’t your first language. Still, faster resolution times and easier access to help would take this support setup from decent to top-tier.
Jackpot City casino’s usability
Jackpot City casino is available on both desktop and mobile platforms, offering a web-based version and a downloadable application. The desktop interface supports all major browsers and includes structured menus, categorized game sections, and a search function.
The native mobile app is available for iOS and Android devices and includes the full game library along with push notification functionality for promotions and bonuses.
The downloadable desktop client includes options to adjust gameplay speed, toggle audio settings, and select between basic and advanced display layouts. The instant-play version, accessed via browser, includes a smaller selection of games compared to the downloadable version.
Usability facts
| Category | Details |
|---|---|
| Mobile app | iOS and Android |
| Mobile games availability | Full suite |
| Ease of navigation | Easy |
| Game filters | Yes |
| Search function | Yes |
| Loading speed | 0.8 sec |
| UI and UX rating | Excellent |
| Other products | N/A |
The platform saves recently played and most-played games in the lobby for easy access. There are no filtering options specifically for jackpot or Megaways titles, and no customization features such as dark mode or theme selection.
Usability rating
- Dedicated iOS and Android apps
- Well-structured menus and fast search
- Smooth desktop and mobile navigation
- No dark mode or theme customizer
- No dedicated filters for jackpots or Megaways
Jackpot City’s usability impressed me — especially on mobile. I appreciated how quick it was to jump back into my favorite games thanks to the recent and most-played tabs. The mobile app also felt snappy and responsive, with no lag, which isn’t always the case with some casino apps. Plus, they actually do have a mobile app!
The only drawback was the lack of filtering tools for jackpot games or Megaways titles, which would be a huge help. Still, the clean interface and solid mobile experience made it easy to play on the go or from my desktop without any fuss.
Operator comparison
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| Expert rating |
Expert rating
83
/100
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| Playscore |
Playscore
90
%
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%
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%
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| Bonus |
Bonus
100% match up to $1,000 + 20 spins
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| Minimum deposit |
Minimum deposit
$5
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|
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| Minimum withdrawal |
Minimum withdrawal
$10
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| Deposit methods |
Deposit methods
9
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| Games |
Games
500–600
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| Loyalty rewards |
Loyalty rewards
no
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| States |
States
NJ, PA
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| Visit site | Visit site | Visit site |
Jackpot City user reviews
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