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In-depth Casino.com review: New Zealand, 2024

Checked byDasha Goncharova
casino.com logo
91/100 Expert Rating by Elena I.
100% up to NZ$400 + 200 free spins

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Up to NZ$2,700 + 150 free spins

Casino.com is a reliable operator in New Zealand with a great choice of pokies and superb bonuses. Variety, quality, and fairness are the three pillars of excellent gaming — and this operator ticks all the boxes.

But where does it fall short? Discover our expert’s ratings of the full Casino.com offer in New Zealand, with insights into safety, software, mobile usability, and more.

Please note that Casino.com is in the process of exiting NZ and, as of 26th October 2023, will no longer operate in the market. See the Editor’s note for more information.

Pros and cons

  • Massive game selection
  • Android and iOS app
  • 24/7 customer support 
  • No bonus on iOS app
  • No auditing visible
  • Doesn't accept crypto

General ratings

91 / 100 Expert Rating by Elena I
90Bonus rating
92Games rating
90Software rating
85Payments rating
96Safety rating
93Mobile rating
94Support rating
90Usability rating
How we rate?
85% Playscore based on 8 critics
95
nzonlinecasinos.co.nz logo
90
casino.org logo
90
86
real-money-casinos.co.nz logo
85
bestnewzealandcasinos.net logo
85
newzealandcasinos.nz logo
80
casinoonline.co.nz logo
72
gamingzion.com logo
What is our Playscore?

General info

Launch date 2014
Company behind Mansion Europe Holdings LTD

Best alternatives to Casino.com

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Editor's note

Casino.com will no longer operate in New Zealand, effective from 26.10.2023.

This review is based on the operator’s current offer in New Zealand. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Bonuses: Casino.com bonus code, welcome offers, and more

As we do with our other casino reviews, the bonus is the first thing we checked reviewing Casino.com. Creating an account with Casino.com qualifies you for a chance to claim the welcome offer. Although it’s not a Casino.com no deposit bonus, it’s a first bonus of 100% up to NZ$400 and 200 free spins. 

The minimum deposit to trigger the welcome package is NZ$20, and the free spins are added in batches. The online casino awards newbie NZ players the deposit match bonus and 40 free spins on the first deposit.

The remaining 160 free spins of the bonus are then awarded in batches of 20 spins for the next eight days. These free spins can be used on the Age of Gods slot, and you can win money from them. And if you are wondering — is casino.com legit with its bonuses? Well, it is.

However, one important thing to note about this casino welcome offer is that the maximum winning is NZ$100 and the wagering requirement to fulfil is 20x. Besides, the bonus is unavailable if you make the first deposit from the operator’s iOS app.

Bonus facts

CategoryDetails
Welcome bonus100% up to NZ$400 + 200 free spins
Wagering requirement40x/20x
Bonus codeNo
Deposit bonusYes
Free spins200 on Age of Gods
Other bonuses Drop and Wins, Golden Sundays, Two for Tuesdays
VIP offersYes

Apart from the bonus offered as of writing this Casino.com review, it has other unique bonuses like reload bonuses, slot play bonuses, drops and wins, Golden Sunday and Two for Tuesdays. There is also a unique VIP program where members can enjoy special perks. The VIP players status is 5 levels, with VIP Elite being the highest level. 

Bonus rating

90/100 Great and fair offer
  • Low wagering requirements
  • Good bonus amount
  • Unique VIP programme
  • No-deposit bonus not available

Casino.com NZ surely has a good reputation in the iGaming industry, and I have to say that this is partly because of its fantastic bonuses. The welcome bonus may seem pretty basic, but compared to some other online casino bonuses, you actually stand a chance to win from it. 

First, the qualifying deposit to claim the bonus is reasonable, and you get to use it on most online casino games, including some live dealer titles. And yes, I agree that the cap on the bonus at NZ$400 may not be the best for every bettor, but the low wagering requirement of 20x is surely fascinating. 

Not to mention that you can enjoy 200 free spins plus the bonus that comes with the welcome package. Nevertheless, it won’t hurt to see the welcome bonus amount improved, and the maximum winning limit of NZ$100 is also small.

The operator’s restriction of its iOS app users from claiming the bonus is also not reasonable, considering that iPhones and iPads are pretty common in New Zealand. This is unlike best online casinos like bet365 and Mr Green. However, I’m happy it has a unique VIP program for rewarding its loyal players. 

VIP members can claim loyalty points and enjoy perks like a personal account manager, exclusive promotions, invitations to VIP events, and higher deposit and bet limits. Additionally, its current bonuses and promotions like the Drops and Wins and Golden Sundays are decent enough for existing bettors. 

I believe Casino.com performed a little above average in the bonuses and promotions department when compared to other casinos. But it needs some obvious improvements and the addition of more bonuses to be even better than it already is.

Games: 1,200+ titles

Casino.com is home to 1,576 exciting casino games, including some exclusive titles. This is way over the average number of games offered by many other online casinos (300 to 500) in New Zealand. 

The games are carefully arranged in the casino lobby and divided into different sections. In the slot section, you’ll find 1,000+ titles of different types and themes. This includes classic titles, branded titles and 3D titles.

There is also a Megaways section where the operator features Megaways slots and a Jackpots section with progressive jackpots. Some popular slots available at this NZ online casino are Book of Dead, Big Bass Splash and Wolf Gold. Besides, the operator offers a few casual games like dice and snakes and ladders. 

Apart from that, there is a Table Games section in the lobby with 36 games, including different variations of blackjack, roulette, baccarat and video poker. You can also play 48 live dealer games at Casino.com NZ, listed in the Live Casino section of the betting site. However, sports betting is not available.

Game facts

CategoryDetails
Expert’s pickAge of the Gods™ God of Storms III
Slots1,916
Popular slotBook of Dead
Jackpots153
Top jackpotQueen of Alexandria WowPot!
Table games67
Popular table gameQuantum Roulette Instant Play
Live games55
Most streamedMega Fire Blaze Roulette Live2
Average RTP95.98%
Demo-play availabilityNo

In addition to the massive collection of games we found during our Casino.com review, the betting operator has included a search and filter feature in its lobby. This helps New Zealand players locate their preferred titles easily.

Game types available

  • Slots
    Slots
  • Jackpots
  • Blackjack
    Blackjack
  • Roulette
    Roulette
  • Baccarat
    Baccarat
  • Video poker
    Video poker
  • Live blackjack
    Live blackjack
  • Live roulette
    Live roulette
  • Live baccarat
    Live baccarat

Games rating

92/100 Massive selection, above the industry's average
  • Diverse range of themes and genres
  • High-quality games
  • Various table games
  • No demo play

I’ve got to give it to Casino.com for putting in the effort in the game department. The operator featuring over 1,500 games means that NZ bettors will likely find their favourite games or any particular game and never be out of options on what to play. The number of games is also similar to what is offered at most top online casinos. 

Comparing the game selection at this online casino with some other competitor sites, it’s obviously more than enough to satisfy every bettor’s tastes. The games span different types, from slots to table games and live dealer games, and they have flexible betting limits. 

I also find it interesting that the games at Casino.com are well arranged into different categories. This means you can easily find your preferred titles, plus a search and filter option comes in handy. 

The average Return to Player (RTP) percentage of the games is also reasonable. Most games come with an RTP of around 95%, which aligns with the industry’s average standard but short of industry’s best, like Lucky Nugget’s 98%+ average payout rate. The operator also has a few exclusive titles to play, like the Casino.com live roulette.

Another fantastic thing about the games here is that they’re of high-quality visuals. This is especially true for the live dealer titles, where you can enjoy streaming the games in high quality and enjoy an immersive and interactive experience. But the slots and table games also offer crisp-quality display as well. 

Despite all the good sides of this casino’s game department, I noticed a few misses, which would be nice to see the operator improve. Games are not available to play for fun, meaning that you cannot test the games before playing for real money. Likewise, it won’t be bad to see the operator include a short description in the games and maybe offer sports betting.

Software: 12 top-tier developers 

As a top online casino, it’s no surprise that Casino.com is powered by top developers. The games at the online gambling site are provided by 12 developers, which is well within the New Zealand market range, where most casinos partner with between 10 and 20 developers. 

Playtech software has the largest share in the operator’s lobby, featuring 354 games. It’s followed by the industry-giant, Microgaming, with 213 titles that cut across different types and genres. Next is Play’n Go, featuring 177 titles and the notable NetEnt has 107 titles at the casino.

Other notable developers that power the real-money casino games in the lobby of Casino.com include Blueprint (131), Pragmatic Play (173), Realistic Gaming (54), Skywind (32), Eyecon (37), Quickspin (56), Red Tiger (148) and iSoftBet (94).

As for the live casino games section, the games are mainly powered by Playtech, making it one of Playtech casinos. In addition, the online casino has exclusive software, which explains why you can find some exclusive live dealer titles like Casino.com Live Roulette. 

Software facts

CategoryDetails
Most popular slot softwareNetEnt
Number of software providers12
Live providers3
Most popular live softwarePlay’n GO
Bespoke softwareYes
Download required?No

The operator also features a live casino game stream from Les Ambassadeurs Casino in Mayfair, London, and the stream is available 24/7. However, note that, unlike 888Casino, you do not have the option to download games.

Interestingly, all the software providers Casino.com partners with are licensed by reputable regulatory bodies and allowed to offer games to NZ bettors. You can use the filter feature in the game lobby to filter games by developers.

Available software

  • quickspin logo
    Quickspin
  • realistic logo
    Realistic
  • skywind group logo
    Skywind Group
  • eyecon logo
    Eyecon

Software rating

90/100 Huge variety but loses to competition
  • Top software providers
  • In-house software
  • Generally great production quality
  • Some big names are missing
  • Limited live dealer software offer

Like casino games, casino gaming software is pretty important. I’m always selective when it comes to choosing games because no one wants to play a rigged casino game. Casino.com has done well to feature only several top developers that many NZ bettors trusts. 

The total number of 12 providers on the gambling platform is not too bad but definitely not up to par with what some online operators like Wildz casino offer. Quite a number of top developers are missing on Casino.com, such as Big Time Gaming, Yggdrasil and Amatic. 

Even worse is the live dealer section, where big names like Evolution Gaming and Pragmatic Play Live are missing. I want my Dream Catcher and Sweet Bonanza Candyland! Well, enough of the ranting for now.

But despite these misses, I’m quite impressed with the operator’s bespoke software that allows it to feature popular casino games like Casino.com Live Roulette and Casino.com Live Blackjack. In addition, the provision of live dealer games from the famous Les Ambassadeurs Casino in Mayfair, London, is nothing short of impressive. 

I’m also thrilled by the quality of providers on the betting site, which are not cheap at all. And while there is no option to download games, you can always play the games in instant-play mode, which is something I prefer myself.

Payments: six methods to deposit and withdraw 

New Zealand bettors at Casino.com can use over 14 safe and popular payment methods to deposit and withdraw winnings. This is in line with the general casino payment provider at 6 to 15 options.

The available deposit methods specific to New Zealanders for funding their betting account are Visa, Mastercard, Maestro, Bank Wire Transfer, Skrill and Paysafecard. Of all these options, only Paysafecard is not accepted for withdrawals. 

There is a payments page accessible from the footer of the online gambling site that explains all the available banking options. 

The minimum amount you can deposit at Casino.com is NZ$10, and the maximum is NZ$50,000, depending on the banking option. Apart from that, the operator handles the processing of deposits instantly, and no fee applies.

Payment facts

CategoryDetails
Number of payment methods5
Top paymentMastercard
Minimum depositNZ$20
Maximum depositNZ$21,500
Minimum withdrawalNZ$60
Maximum withdrawalNZ$100,000
Average deposit timeInstant
Average withdrawal time72+ hours
Deposit feesNo fees
Withdrawal feesNo fees

When it comes to the payout speed, it varies from one option to another. Withdrawals via e-wallets like Skrill take around 24 hours to process. However, for payouts through credit/debit card or bank wire transfer, the processing can take up to 72 hours.

One important thing to know when it comes to withdrawing winnings at this gambling platform is that the operator may require you to upload a few verification documents, like a government-approved ID card and proof of residence.

Deposit methods

Withdrawal methods

Payments rating

85/100 Good, but needs improvement
  • Top payment methods available
  • Relatively fast payouts
  • No transaction fees
  • Cryptocurrencies not accepted
  • Fewer options than competition

The payment methods of an NZ online gambling site are one of the key things I always check to know whether it’s going to be a good choice or not. After all, the accepted banking options will determine how to deposit and withdraw winnings. 

At a rating of 85, I’m pretty impressed with the available banking options for NZ bettors at Casino.com. I like the fact that you can choose between 14 different top, safe and popular options for deposits and withdrawals.

Besides, the processing speed is decent enough as deposits reflect almost instantly. I believe this is important because, like me, many bettors don’t enjoy waiting several hours for their deposits to reflect before they can start playing real money games.

I’m also happy with the payout speed between 24 and 72 hours and the reasonable minimum and maximum limits. Not to mention that the operator does not charge fees for processing deposits and withdrawals.

Nevertheless, the absence of cryptocurrency options like Bitcoin and Ethereum is a huge drawback, especially for crypto bettors, who would probably prefer Rich casino instead. So it won’t be bad to see the betting site add these options in the future for a perfect score.

Safety: all important safety features available 

Casino.com has all the standard security features that every top safe NZ online gambling site possesses. The betting platform is encrypted using RSA 2048-bit encryption technology and other state-of-the-art technologies to protect players’ personal and financial information. 

As for players’ log-in details, the operator stores them on secure servers. According to the privacy policy, bettors’ information is not shared with any external body unless it is required to comply with a legal or regulatory obligation.

Casino.com is also Digicert certified and holds licences from the UK Gambling Commission and the Gibraltar Gambling Commission. The operator claims its games are regularly vetted by an independent, industry-approved body. However, the organisation’s name is not mentioned.

Safety facts

CategoryDetails
Auditing sealsN/A
Responsible gaming sealsGamblers Anonymous, Gambling Therapy
SSL encryptionRSA 2048 bits
Two-factor authenticationNot available
Ever blacklisted?No
LicencesUKGC, HM Government of Gibraltar
Company behindMansion Europe Holdings LTD
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

Still, on security and fairness, Casino.com NZ offers players numerous responsible gaming tools. These include account limits, time-out periods and self-exclusion periods. The betting site is also obliged to comply with European and International Anti Money Laundering laws and regulations.

Safety rating

96/100 As safe as safe could be
  • Licensed by UKGC and GGC
  • Encrypted website
  • Several responsible gaming tools
  • Two-factor authentication not available

Safety means a lot to me, especially when it comes to doing anything online. So I’m pretty impressed with Casino.com for going that extra mile to ensure that players enjoy the best gaming experience in a safe environment.

The fact that the betting site is secured with an RSA 2048-bit encryption mechanism means that bettors’ personal and financial details will be protected. And to top that, I’m happy that the betting site vets its games periodically to ensure fairness. After all, nobody will like to play a rigged game.

When it comes to online betting, licensing is important as it is proof of legitimacy. Casino.com is not licensed by one, but two top regulatory bodies. So it is no cap to say the gambling platform has proven to be a legit and safe betting site, similar to Casumo casino.

Nevertheless, I’m a bit sceptical that the operator did not mention the organisation responsible for vetting its games. But this isn’t much to worry about since the games are from top developers. Overall, the safety here is nothing short of the standard.

Mobile

The Casino.com platform is optimised to work not only on desktop computers but also on any mobile device. The mobile site gives bettors access to almost all the same casino games as the desktop site. 

Even better, the online betting operator provides a native app that bettors can download on their Android and iOS devices. The mobile app comes with extra features like push notifications about the latest games and bonuses.

Ninety percent or more of the games on Casino.com can be accessed from the native app. Besides, the app can be used to perform other actions like depositing money, cashing out winnings and claiming bonuses. 

Navigation on the mobile casino site and the app is smooth, just as on the desktop site. All the important filter options are available, as well as a search bar in the lobby to make locating games easier.

A closer look at the app, we discovered some minor glitches with connecting to the internet from time to time. However, once the casino app is restarted, everything seems to go back to normal.

Play on devices

  • android logo
    Android
  • ios logo
    iOS
  • windows logo
    Windows
  • macos logo
    MacOS
  • linux logo
    Linux

Mobile rating

93/100 Excellent mobile app with great features
  • Native app available
  • Great mobile experience
  • Over 1000 games 
  • Occasional glitches
  • No exclusive mobile casino bonus

Casino.com has done well with its mobile app, making it available on Android and iOS. I must say that the app is one of the best, and a review of 3.5 on the App Store with loads of positive comments proves the same.

The app’s design is intuitive, and bettors will find it easy to navigate. I’m particularly impressed with the inclusion of the filter and search options in the app and most, if not all, the functionalities of the desktop version.

Also, I’m happy that the Casino.com app allows players to access the majority of the same games available on the desktop site. However, it won’t hurt to see a few mobile-exclusive titles added to make things more interesting for mobile NZ bettors. 

While there are plenty of good things to say about the mobile gambling experience at this online betting site, are few negatives also creep up. There are occasional glitches with accessing the app, even with a good internet connection.

However, closing and relaunching the app seems to do the trick. But this does not mean the glitch shouldn’t be attended to. Notwithstanding, the mobile gambling experience at Casino.com is great and close to the best mobile casinos in NZ.

Customer support

If you need any assistance at Casino.com, the operator provides a 24/7 support service. The support team can be reached through three different ways — live chat, email and telephone- more than what some operators offer.

The live chat support is the fastest, as it took around two minutes for one of the betting site’s agents to attend to us. Besides, the agent was friendly and showed a good understanding of all the casino’s features. As a result, there was no need for follow-ups. However, live chat is only available to registered players.

For the telephone support, the response time was not bad either, but it took around 5 minutes for someone on the other end to respond. However, this can be longer during peak hours, up to 15 minutes. Like the live chat, questions were answered straightforwardly through telephone support, and no follow-ups were needed.

On the other hand, email support takes pretty much longer to get a response. However, the operator replies to emails within the same business day, which is in line with the industry standard. In most cases, email support needed no follow-ups as well.

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact number+350 200 44793
On-page supportFAQs

Apart from the different support methods provided, Casino.com has an FAQ section that can be accessed from the footer of its website. Here, the operator has provided detailed answers to some common questions about its services.

Support rating

94/100 Fast, friendly, and functional support
  • Round-the-clock availability
  • Knowledgeable support agents
  • Fast response times
  • Login only live chat 
  • No on-site contact form

Customer support at a casino site is one of the most overlooked factors. However, from my experience, it is always important to consider this factor. So I’m pretty impressed that Casino.com has done more than enough to provide quality, efficient support.

The live chat support has a pretty fast response time of two minutes or less, and this is way better than some other casino’s 30 minutes response time. However, it is not available to non-registered bettors, which, I have to say, puts me off a little. 

But site visitors at the sites are not neglected. They can use telephone and email support to get clarifications about any part of the operator’s services. This is good, especially since the telephone support is also fast, at 5 minute average response time. 

Nevertheless, Casino.com could have had a toll-free number for NZ bettors as they did for those in the UK. But considering that the support agents are friendly and knowledgeable and an FAQ section is also available, I am not too disappointed with the support options at this betting site.

Usability: simple registration and great filters 

The user experience at Casino.com is smooth and seamless. The different sections are well-arranged, and the main menu can be accessed by clicking the hamburger icon on the left side of the site. Here, bettors can access the promotions, support, VIP and other sections. Creating an account with the operator requires only basic details, and the process takes between two and five minutes.

Usability facts

CategoryDetails
Mobile appYes
Mobile games availabilityFull suite
Ease of navigationExcellent
Game filtersYes
Search functionYes
Loading speed0.8
UX and UI ratingExcellent
Other productsN/A

Casino.com has included a search and filter feature in the casino lobby. The basic filter feature lets you display games by developers, and you can also use the sort feature to display games from A-Z. Likewise, the search feature also comes in handy to locate games by their titles.

Usability rating

90/100 Simple and straightforward
  • Fairly intuitive navigation
  • Quick loading speed
  • Simple registration process
  • Filters too basic
  • Design could use an update

Being able to find your way around an online platform easily and enjoy a great user experience is pretty important to me. And while many would argue that usability varies depending on the user, I say there are some basics that need to be put in place.

Casino.com does just that. The online betting platform is easy to navigate across different devices, and you don’t need any expert’s help to tell you where to find a section. Visually, the design of the site is simple but attractive, which is way better than over-complicating things or overly simplifying, an affliction suffered by Cosmo and Europa casino.

The registration process is quick and smooth. I like the fact that you won’t be bored with long forms and having to upload verification documents during registration. The games are also well laid out and a search and filter feature is provided to make it easier for you to locate your favourite titles. 

However, only basic filtering (by developers) is available, which could be improved. It won’t be bad to see bettors being able to filter games according to the features, betting limits and so on. But overall, the user experience is great.

Expert verdict

Casino.com has proven itself to be a good choice for NZ bettors. From the wide range of casino games to the numerous incredible bonuses and promotions available to claim, players will no doubt enjoy a great experience here. 

And while the casino has a few drawbacks like the lack of support for cryptocurrencies and the limited game filtering options, these misses are still bearable compared to the several pros. We are happy with the provision of a native app to improve mobile gambling experience and the fast payout speed. 

In addition, the support options, security and user experience at the betting platform are superb. Our final verdict is that Casino.com is a decent casino worth checking out for the best gambling experience.

FAQs

Is Casino.com a safe betting site?

Yes, it is. The betting site holds licences from two of the strictest regulatory bodies in the iGaming industry- the UK Gambling Commission and the Gibraltar Gambling Commission. Besides, the operator secures its platform with RSA 2048-bit encryption technology, ensuring that players’ personal and financial details do not fall into the wrong hands. As for the games, they are vetted regularly by an independent body to ensure a high level of fairness. 

What banking options can I use at Casino.com New Zealand?

This online casino site accepts a wide range of secure payment method options. You can deposit and withdraw winnings at any time using fiat-based payment methods like Mastercard, Visa, Skrill, Trustly, Giropay and Bank Wire Transfer. Interestingly, deposit transactions are processed almost instantly, and withdrawals take only a few hours or days, depending on the payment method. Casino.com does not charge processing fees for both deposits and withdrawals. 

What games can I play at Casino.com?

You can play casino games of all types and genres, as the operator partners with some of the best providers in the industry, such as Microgaming, Playtech, NetEnt, and Play’n GO. When you enter its lobby, you will find several video slots, table games and live dealer games with great features and incredible payouts. You can play these games on your desktop computers and your mobile device. 

Is there a Casino.com app?

Yes, there is. For the best mobile gambling experience, you can download the Casino.com native app that is available on Android and iOS devices. This app gives you access to unique features, and you will be able to play games on the go. To download the app, check the footer of the online casino site, and you should see the “Download on the App Store” and “Get it on Google Play” buttons. 

How do I get help at Casino.com?

If you need help concerning anything related to the online casino’s services, you can contact the operator’s customer support team at any time. Support is provided via live chat, email and telephone. Live chat support is only available to registered players, but the other support options are accessible to both registered players and site visitors. Besides that, the casino has an FAQ section where you can find answers to common questions.

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